Lotus Domino Administrator 8 Help - Checking the server ID for a problem that affects server access

TROUBLESHOOTING

Checking the server ID for a problem that affects server access
When the message "You are not authorized to access that server" appears, the problem can sometimes be the server ID.

1. Check for a damaged server ID. If a server ID is damaged, the Domino server may start, but users won't be able to access it. Also, the message "Server Error: Damaged ID" appears when you start the Domino server.

If the server ID was recently recertified, the ID may have been damaged if the Domino server wasn't shut down before the server ID was recertified or merged.

If you suspect that the server ID is damaged, you can replace the server ID with a new ID.

For information on replacing it, see the topic Replacing the server ID.

2. Verify that the server has all of the required certificates.

From the Domino Administrator, click the People and Groups tab.
From the tool bar, click Certification - ID file.
Choose the appropriate server ID file and click Open.
Click Certificates to display the certificates held by the server.
Recertify the server ID, if necessary.

3. Check for a "Public Key..." message that appears when the server starts. Verify that the public key stored in the Server document matches the public key stored in the server ID. To do this, copy the ID's public key to the clipboard, and then paste it to another application -- for example, into Microsoft® Windows® Notepad -- so that you can compare it with the public key in the Server document. Be sure to perform a full backup of the Domino Directory before altering the key.

See also

Server access -- Troubleshooting

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