Lotus Domino Administrator 8 Help - Network connections over NRPC -- Troubleshooting

TROUBLESHOOTING

Network connections over NRPC -- Troubleshooting
If you are unable to connect to a server, do the following before you refer to any of the port-specific troubleshooting procedures in this section:

1. Trace the attempt to connect to the server by doing one of the following:

From an IBM® Lotus® Notes® workstation:

Choose File - Preferences - User Preferences - Ports.

Click Trace.

Specify the server you want to connect to.

In the "Trace options" and "Notes Log options" fields, select "Full trace information."

Click Trace.

On a server console, enter:

Trace

servername

where

servername

is the hierarchical name of the server you want to connect to, for example, Mail01/Cleveland/Acme.

2. If the requesting system didn't try to connect on a specific Notes network port that you want to use, check that the port is enabled.

3. If the port is enabled, make sure that the server is not down.

4. If the server is running, check whether you have a local Connection document for it, and if so, check that the port you want to use is selected in that document.

5. If you still cannot connect, it is probably because no address can be found for the server in the given protocol. Create or modify a local Connection document to include the server's protocol-specific network address.

For more information on ports and Connection documents on Notes workstations, see Lotus Notes 8 Help.

6. If you still cannot connect, see the procedures that apply to the ports you have enabled:

Troubleshooting TCP/IP for NRPC

For information on preparing to call Lotus Support Services for a network problem, see the topic Contacting Lotus Support Services.

See also

Lotus Domino and networks

Troubleshooting the Domino system

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