1. Verify that shared mail is enabled. To determine if a mail file or individual mail files in a directory use shared mail, enter this command at the console:

Load Object Info USERMAIL.NSF

where USERMAIL.NSF is the name of a user's mail file or the name of a directory that contains mail files.

If you enter a directory name, the information that appears describes each mail file in the directory.

3. Verify that there's enough disk space available for the shared mail file. If there isn't, you can purge obsolete message from a shared mail file.

4. Make sure the user's mail file hasn't been unlinked from the shared mail file. If necessary, relink the mail file.

See also

Setting up shared mail databases
How to troubleshoot mail routing

Glossary