TROUBLESHOOTING

How to troubleshoot mail routing
When dead or pending mail indicates a problem with mail routing or when users have problems sending or receiving mail, use these tips to gather information, identify the problem, and then correct it.

1. Analyze any Delivery Failure Reports.

2. Trace the mail delivery route.

3. Check the Domino Directory for errors that affect mail.

4. Check the sender's and/or recipient's workstation(s) for errors that affect mail.

5. Checking the server for errors that affect mail.

6. Check the shared mail setup.

See also