TROUBLESHOOTING

Setting up platform statistics on Windows systems
On Microsoft® Windows® systems, your server must be configured properly to collect network or Logical Disk statistics. Using software RAID is not recommended. To set up your system for platform statistic collection:

1. Enable Logical Disk counters using the diskperf command:
Windows NT commandDescription
diskperf -yEnables the performance counters.
diskperfProvides status or help information.
Windows 2000 commandDescription
diskperf -yEnables the performance counters.
diskperf /?Provides help information.
diskperfProvides status or verifies that it has already been enabled.
2. On Windows NT, enable network counters using the following steps:

3. Restart the system so that the settings will take effect.

Troubleshooting system setup

During system setup, you may receive one or more of the following system messages.

SNMP is not enabled

Platform Stats Informational: Please see online help to enable SNMP service in order to monitor network performance.

The probable cause for this message is that platform statistics detected that the Network Interface Object was not enabled. Enable the SNMP service.

Logical disk counters are not enabled

Platform Stats Informational: Please execute diskperf.exe -y to enable Logical Disk performance counters.

The probable cause is that platform statistics detected that the logical disk counters were not enabled. Enable logical disk counters.

Platform statistics do not appear to be enabled

Platform not in Statistics Table

Type the following command:


The system now displays this message:
When the statistics are ready to be displayed, the system displays the following message, where n is the number of current transactions or users.
You can now reissue the sh stat platform command.

nnotes.dll is set to the wrong path

Platform: Notes DLL directory is different from executable directory. Edit the following Registry setting to conform to the server being run HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\notestat\\Performance\\Library.

Upon Domino startup, the path to the nnotes.dll is not set or is set incorrectly. Multiple installations of Domino may exist on the system and an earlier installation of Domino is being invoked. Make sure that nnotes.dll is set to this path:

HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\notestat\\Performance\\Library

Perfmon was incorrectly installed

Platform Stats Informational: MMC incorrectly installed. Please reinstall Win2K server to enable performance data collection.

Perfmon, the performance monitoring package was incorrectly installed when the system was upgraded. Reinstall the Win2K server.

Note If you need additional information regarding enabling the SNMP server, refer to your Microsoft® Windows® 2000 System Administration Reference Guide.

See also