TROUBLESHOOTING
Document features:
IBM® Lotus® Notes® is a stand-alone product. If you are only using the Notes client, you do not have the Domino™ Designer features that are found in the Lotus Domino Designer release.
If you need Help with formulas and functions, which can be used in parts of Lotus Notes, see Formula Language if you have installed Lotus Domino Designer Help. Or, go to Lotus Documentation on the Web to download or view Lotus Domino Designer Help.
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Why can't I get a document link to work?
If you receive a document link in a mail message or see one in a document, click it once. If the document link doesn't go anywhere or you see the "Choose a server" message, it means that Notes cannot locate the document. This can happen for several reasons -- the server the document link is on is not responding; you may not have access to the server the document resides on; the document doesn't exist anymore; the link references a document on a local application that you cannot access. Contact the person who created the document link for more help.
Why can't I see the pop-up text I created?
To display pop-up text, you must be in Read mode. To test a pop-up hotspot after you create it, first change the document from Edit mode to Read mode by pressing Ctrl+E.
Why can't I use a link?
To use a link, you must have access to the application the link leads to. The application must also be on a Domino server on your network.
Why can't I open an attachment or embedded object?
To open an attachment or embedded object, you must have the application that was used to create the file either on your local hard drive or on a server that you are connected to.
Why can't I expand a section?
You may be trying to expand an access-controlled section, which means the designer has restricted the viewing of a portion of the document. Contact the application manager if you need to be included in the list of authorized readers or editors for the section.
Why can't I change the font size in documents?
To change the font size in documents, refer to Changing fonts. If you want to change the font size of the entire display in Notes, you can do one of the following:
Why can't I create a document?
If you can't create a document, click File > Application > Access Control to see the Access Control List for the application the document is in. To create a document, you must have Depositor access or greater. In addition to having one of these access levels, you must also have the option "Create documents" selected. See Access levels for an application.
Why can't I delete a document?
If you can't delete a document, click File > Application > Access Control to see the access control list for the application the document is in. To delete your own documents, you must have at least Author access. To delete others' documents, you must have at least Editor access. In addition to having one of these access levels, you must also have the option "Delete documents" selected. See Access levels for an application.
Why can't I delete a document from a category without deleting it from the application?
To delete a document from a category without deleting it from the application, click Actions > Categorize and deselect the selected document from the category. Do not use the Delete key or the Delete command to remove a document from a category.
If you remove a document from all categories, the document appears at the bottom of the list of categories under the heading "(Not Categorized)."
Why can't I edit a document?
If you can't edit a document, the document may contain encrypted fields or an access-controlled section to protect areas of the document. Furthermore, to make changes to your own documents, you must have at least Author access, and there has to be an Authors names field in the document form. To make changes to others' documents, you must have at least Editor access. See Access levels for an application.
Contact the application designer if you need to be included in the list of authorized editors for a document.
Why can't I use permanent pen?
To use permanent pen, the document must be in Edit mode and your cursor must be in a rich-text field.
Why can't I disable permanent pen after I set a new permanent pen font?
Even though "Use Permanent Pen" in the Text menu is deselected, Notes can remember the permanent pen font that you just set. To change back to normal text, click Text > Normal Text.
Why can't I disable permanent pen after I use a carriage return?
Even though "Use Permanent Pen" in the Text menu is deselected, Notes can remember the font after a carriage return. To change back to normal text, click Text > Normal Text.
Why can't I align text copied from the clipboard?
The following reasons may prevent you from aligning text from the clipboard:
Why can't I copy information from the current application to another application?
The following reasons may prevent you from copying information from one application to another:
Why can't I hide the header and footer on the first page of a document?
If the application designer set up headers and footers on a form, you won't be able to change them for a document created with that form.
If the designer did not set up headers and footers, you can prevent Notes from printing a header and footer on the first page. Click File > Document Properties, click the Printer tab and deselect "Print header and footer on first page."
Why can't I create an object?
To create an object, the document must be in Edit mode and your cursor must be in a rich-text field.
Why can't I keep my application design changes?
If the application is governed by a design template, any changes you make are written over by the master design when all applications are synchronized with the template.
If you have Designer or Manager access to the application, you can prevent your changes from being overwritten. To prevent an entire application from being governed by the design template, deselect "Inherit design from master template" in the Design tab of Application Properties.
Why can't I see special characters in some documents when I have installed and enabled Unicode fonts?
If you receive a document that contains special characters, and you have installed and enabled Unicode fonts as your Default Sans Serif font, the creator of the document may have used a different font when writing the document. Notes tries to look for that font to display the text in the document. Put the document in Edit mode, select the text that contains the special characters, click Text > Text Properties, and select Default Sans Serif as the font.
Why can't I change the width of a column in a table?
To change the width of a column, you must be in Edit mode.
Why can't I display the contents of a rich-text field in a column?
Columns can display only text, calculation results, or predefined icons. However, you can write a formula for the column that uses @Abstract to convert values from a rich-text field to plain text.
Why can't I create a form?
To create a form, you must have Lotus Domino Designer Release 5 or later, and you must have Designer or Manager access in the access control list. See Access levels for an application.
Why can't I create a subform?
To create a subform you must have Lotus Domino Designer 5 or later, and you must have Designer or Manager access in the access control list. See Access levels for an application.
See Also