TROUBLESHOOTING
If your mail application design has not been upgraded (either replaced or refreshed), even though you have installed a new release of IBM® Lotus® Notes®, you may not be able to see certain mail features. For example, you should see Tools in the mail navigation pane and, if you click Tools, you should see Rules and Stationery.
First, make sure your Domino™ administrator has upgraded your home server to at least Release 6.5. Without Release 6.5 or later home/mail server support, you cannot use a Notes mail template that contains Tools in the mail navigation pane.
Second, if you have at least Release 6.5 mail server support, make sure either you or your administrator has upgraded the design of your mail application using the Release 6.5 template (mail6.ntf) or later.
To check if you are using at least the Release 6.5 mail template:
1. Click File > Application > Open.
2. Click Browse.
3. In the Files of type field, select Notes Template Files.
4. Look for mail6.ntf, mail7.ntf, or mail8.ntf. If you do not see any of these, ask your Domino administrator to upgrade your mail.
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Why can't I add a signature to my mail message?
To create a signature to add to the bottom of your outgoing mail messages, click More above the message list, click Preferences, and then click Signature. Select Automatically append a signature to the bottom of my outgoing mail messages, and then create a signature.
Why can't I find the spell checker?
To check spelling when editing a document, click Tools > Spell Check. To have Notes automatically check spelling before you send a mail message, click More above the message list, click Preferences, and select Spell-check messages before sending.
Why does the status bar say "Pending delivery" when I send mail?
"Pending delivery" displays in the status bar when you are working in a local replica of your mail application. When you send mail, the mail goes into the outgoing mailbox as pending. When you dial into the network, connect online, or replicate your local application with the server, mail in the outgoing mailbox is automatically sent.
Why does my e-mail address sometimes appear in the cc: field when I click "Reply to All?"
When you choose to reply to all recipients in a message, Notes looks in your location document for your Internet mail address, located on the Basics tab. If the original sender of the message sends you mail using an e-mail address that differs from the one specified in the Internet mail address field in your location document, Notes treats that e-mail address as unique. For example, if the Internet mail address field says Mary.Brown@company.com, Notes only recognizes that Internet mail address, even if you can also receive messages addressed to MBrown@company.com.
Why can't I stop mail attachments from automatically compressing, or from being sent with a reply?
If you want to prevent all mail attachments from compressing (instead of clicking the option to avoid compression each time you create an attachment), encrypt your sent mail. Encrypting prevents compression of attachments.
To reply to a message without including attachments, click Actions > Reply > Reply without Attachment(s).
Why can't I send a message a second time?
Open the existing message you want to send, and click More above the message list, and then click Copy Into New > Message. Then you can send the message again, with or without further editing.
Why doesn't my mail have a Backup command?
In Notes you can use archiving to back up your mail, either to a server, your local computer, or even another storage medium such as CD-ROM if your computer can write to it. Ask your Domino administrator how archiving works in your organization. There may be policies controlling whether you can archive your mail or whether your organization does it for you.
Why can't I see the Chat button for instant messaging?
If your current location document references an instant messaging server, but you can't see the Chat button at the top of new messages, your mail may need a newer design. Ask your Domino administrator for assistance with upgrading your mail.
Why are messages I deleted still in my All Documents view?
Deleted messages move to the Trash folder. In the mail navigation pane, click Trash. You can restore messages or permanently delete them. You can also change your mail preference for how long messages remain in the trash; for information, see Deleting mail.
Why can't I click options in the Archive Settings dialog box for my mail?
Your administrator has set a policy for mail archiving. for more information, see Administration policies for archiving mail.
Why are messages in the wrong folders in my mail archive?
If you rename or delete folders in your mail and continue archiving to the same application, you may get unexpected results. For more information, see Selecting documents to archive.
Why don't messages I send have the correct date and time?
When you send a message, Notes gets the date and time from your home server. If you notice inaccuracy, contact your Domino administrator. When you create a message using stationery, the date and time initially appear the same as when the stationery was created, but are corrected to match your home server when the message is sent.
Why can't I find a command to compact my mail application?
If you see a message that you should compact your mail, you can compact it from the application properties the way you compact any application.
See Also