TROUBLESHOOTING
Lotus Notes® is a stand-alone product. If you are using only the Notes client, you do not have the Designer features that are found in the Lotus Domino Designer release.
If you need Help with formulas and functions, which can be used in parts of Lotus Notes, see Formula Language if you have installed Lotus Domino Designer Help. Or, go to Lotus Documentation on the Web to download or view Lotus Domino Designer Help.
Go to top
Why can't I access a server that an application is on?
You may not be able to access an application if it is on a server you are not authorized to use. You may not have the correct certificate for accessing the server, or you may not have the correct level of access to the application. If you need access to a server you are not authorized to use, contact your administrator for help.
Why can't I change the default actions that come with Notes?
Although you can change the display for default form and view actions, you cannot change the commands they perform. Instead, you can create a new action and give it the same or different properties as the default actions.
Why can't I create a full-text index on a server application?
To create a full-text index on a server application, you must have Manager or Designer access to the application.
If the server runs out of disk space during index creation, the index is unusable. If this happens, delete the index, add disk space, and then create the index again.
Why can't I create, delete, or change full-text index options?
To create, delete, or change full-text index options on a server application, you must have Manager or Designer access to the application.
If you want to choose different options for a full-text index after you have created the index, you should delete the index and then create a new one selecting the new options. For example, if you initially created an index with "Enable case-sensitive searches" selected, but you no longer want the index to be case sensitive, delete the original index and create a new one that is not case sensitive.
Why can't users find documents that match a search even though the documents exist?
The view indexes or the full-text indexes may be out of date. Refresh the view or update the full-text index.
Remind users that Notes can find only the documents visible in the current view; users should make sure the application is open to the view they want to search.
If searches still are not successful, delete the index and then recreate it. Doing this often corrects faulty indexing behavior.
Why are some commands gray?
Commands are gray when they are not available. To use the commands that create views, forms, fields, and shared agents, you must have Designer or Manager access.
What was that last status bar message?
You can click the status bar to see the expanded text of recent messages.
Why can't I cancel my design changes in this properties box?
Changes to properties box settings are made as soon as you click somewhere else in the properties box. There is no Cancel button because the properties box is designed to let you try out changes and see the results right away without having to click OK or Done.
Why can't I change the name of this application?
To change the name of a shared application, you must have at least Designer access.
Why can't I create a shared field?
To create a shared field, you must have Designer or Manager access.
Why can't I open this application?
To open an application, you must have at least No Access with the "Read Public Documents" option enabled. If you get a message about insufficient access, contact the application manager.
If you get a message about the file not existing, the application has been moved, deleted, or renamed. Contact the server administrator if the application is located on a server.
Why can't I compact this application?
You need more than twice the size of the application available in storage space on your hard drive to compact the application. Notes makes an extra copy of the application while compacting it, and only removes the original after the compacted version is complete.
Try removing some other files from your hard drive to make room.
Why can't I delete this application?
You must have Manager access to delete an application.
Why can't I replace or refresh the design of this application?
If you do not see the menu options File > Application > Replace Design or Refresh Design, you may need to enable advanced menus by clicking View > Advanced Menus.
See Also