Lotus Domino Administrator 8 Help - Cleaning a previous Notes 8 installation from your client

NOTES CLIENT INSTALLATION AND SMART UPGRADE

Cleaning a previous Notes 8 installation from your client
If you experience a problem installing Lotus Notes 8 on a system on which a previous beta has been installed, or if you exited out of the Notes installation process prior to its completion, review the troubleshooting suggestions provided below. Uninstall instructions are provided in the release notes supplied with each beta. If, after uninstalling your Lotus Notes 8 beta or partial release, you continue to experience problems installing Lotus Notes 8, use the manual cleanup instruction provided below.

Note You should be able to upgrade from Lotus Notes 8 Beta 3 to the release version Lotus Notes 8. Upgrade to Lotus Notes 8 from a Beta 2 or earlier version is not supported. If you experience trouble installing Lotus Notes 8, first use the cleanup instructions for Beta 3 or later, and then use the cleanup instructions for Beta 2 or earlier (if applicable). Both sets of instructions are detailed below.

System on which a Lotus Notes 8 Beta 2 or earlier beta version was installed

If after uninstalling a Beta 2 or earlier beta version of Lotus Notes 8, you experience an issue installing this Beta 3 version, review the troubleshooting suggestions provided below.

Cleanup instructions for Windows -- Lotus Notes 8 Beta 2 or earlier
To clean a Lotus Notes 8 Beta 2 or earlier beta version from your Microsoft® Windows® client, complete the following procedure:

1. Delete the Lotus Notes 8 Beta <install path>\framework folder.

2. Remove C:\Program Files\Common Files\InstallShield\Universal\ibm\notes8.

Note

Subsequent installation may fail if you uninstalled the Lotus Notes 8 Beta, but temporary files were left in Program Files\Common Files\InstallShield\Universal\ibm\notes8. Symptoms are a relatively quick install, or a "null" error in the installation panels. To prevent this problem, be sure to uninstall Lotus Notes 8 and manually remove any files left in Program Files\Common Files\Universal\ibm\notes8.

3. Remove the user workspace located in Documents and Settings\<user name>\IBM\RCP\<timestamp> if present.

Note

If multiple workspace folders are present, delete the most-recently created folder. You can determine which folder was created most recently by clicking View - Details.

4. Delete the following two registry keys, if they exist, using the Start - Programs - Run - regedit command sequence:

HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Lotus\Expeditor

Note

If the only folder inside HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Lotus is Expeditor, delete the Lotus folder.

Cleanup instructions for Linux -- Lotus Notes 8 Beta 2 or earlier

To clean a Lotus Notes 8 Beta 2 or earlier beta version from your Linux® client, complete the following procedure:

1. Remove the Lotus Notes 8 Beta<install path>/framework folder.

2. Remove /home/<user name>/InstallShield unless you have installed other programs on your system with Macrovision InstallShield.

3. Remove /home/<user name>/IBM.

4. Remove /home/<user name>/install.log if present.

5. Remove the contents of /tmp that are owned by <user name>.

6. Remove /home/<user name>/install.xml if present.

7. Remove /home/<user name>/tmp_notes_args.properties if present.

8. Remove /home/<user name>/notes.

9. Update the following hidden files:

Note

To view these hidden files in File Browser, click View - Show Hidden Files and scroll down the list.

Remove /home/<user name>/.notesrc.
Restore /home/<user name>/.profile by removing Notes references from any variables.
Restore /home/<user name>/.bash_profile by removing Notes references from any variables.

System on which a Lotus Notes 8 Beta 3 version, or partially installed Lotus Notes 8 version, was installed:

If after uninstalling a Beta 3 version of Lotus Notes 8, or exiting out of Lotus Notes 8 installation before installation was complete, before you experience an issue re-installing, review the troubleshooting suggestions provided below.

Cleanup instructions for Windows -- Lotus Notes 8 Beta 3 or later:

To clean a Lotus Notes 8 Beta 3 or later Lotus Notes 8 version from your Windows client, complete the following procedure:

1. Delete the Lotus Notes <install path>\framework folder.

2. Delete the following two registry keys, if they exist, using the Start - Programs - Run - regedit command sequence:

HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Lotus\Expeditor

Note

If the only folder inside HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Lotus is Expeditor, delete the Lotus folder.

3. If Notes appears in your Add/Remove Program panel, run the Windows installer cleanup utility located at http://support.microsoft.com/default.aspx?scid=kb;en-us;290301.

Cleanup instructions for Linux -- Lotus Notes 8 Beta 3 or later:

To clean a Lotus Notes 8 Beta 3 or later Lotus Notes 8 version from your Linux client, complete the following procedure:

As root user:

1. Remove <install path>/install.log and any other log files left over in that directory.

2. Remove<install path>/framework.

3. Remove /root/InstallShield (unless you have installed other programs on your system with InstallShield).

4. Remove /root/lotus.

5. Remove /root/install.log if present.

6. Remove /root/install.xml if present.

7. Remove /etc/lotus/notes if present.

As non-root user:

8. Remove /home/<install path>/lotus.